Accessibility Statement

The Grand Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

Digital Accessibility Compliance Guidelines and Goals

We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.

Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.

Operable. We ensure the website is compatible with users’ browsing methods.

Understandable. Our content and information on all amenities are provided in a clear, concise way that avoids ambiguity.

Robust. A wide range of technologies can be used to access our site content.

Continuous Digital Monitoring

Our site undergoes real-time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at cbono@cghotelgroup.com with a description of the issue you encountered and your contact information. Your experience matters to us.

The Grand Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

The Grand Hotel is compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property Features

Accessible public entrance with a door width of 72 ½”.
Accessible registration desk with a height of 34”.
Accessible route from the public entrance and rooms to the registration area.
Accessible elevator with braille instructions. Height of the highest button in the elevator is 48”.
Accessible route to the elevator from the public entrance, registration desk and rooms.
Accessible emergency exits with door widths of 72 ½” and 35” respectively.
Accessible public restroom.
Accessible route from the parking area to the main entrance.
Space to accommodate accessible vehicles.
TTY for guest use.
Visual and audible alarms for smoke, fire and emergency.
Guest room televisions have closed captioning or closed captioning decoders are provided.
Braille signage throughout the property.
Service animals are welcome at The Grand Hotel.
Accessible food and beverage outlets:
The Lounge, with entrance door widths of 95” and 35” respectively.
Accessible route to food and beverage outlets from the public entrance and rooms.
Accessible meeting and event facility:
Montebello Conference Room with a main entrance door width of 47” and three additional entrances with widths of 35”.
Accessible route to meeting and event facility from the public entrance and rooms.
Accessible business center (located in the lobby).
Accessible route to the business center from the public entrance and rooms.
Accessible pool with a gate entrance width of 36”.
Accessible route to the pool from the public entrance and rooms.

Accessible guest rooms

Accessible Deluxe Queen Room

Entrance door width of 35”
Bathroom door width of 35”
One queen bed
Tub with grab bars and a roll-in shower with folding wall seat

Accessible Fireplace Suite

Entrance door width of 35”
Bathroom door width of 35”
One king bed
Tub with grab bars and a roll-in shower with folding wall seat

Accessible Villa

Entrance door width of 35”
Bathroom door width of 35”
Bedroom door width of 35”
One king bed
Tub and shower with grab bars
Lower sinks and counters with heights of 29”

Accessible route from the public entrance and registration area to accessible rooms.

Standard rooms have entrance door widths of 38” and bathroom door widths of 35”. Please note that they do not have accessible features.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on The Grand Hotel website. The hotel is not responsible for any third-party content on the website.