The Cupertino Hotel and The Grand Hotel

Dear Guests;

Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is and always will be the health and well-being of our guests and employees.

At this time, many countries have strong travel restrictions in place. The United States implemented travel restrictions that are currently suspending the entry of most foreign nationals which includes European countries known as Schengen Area, including:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. Most recently, the US announced additional restrictions for The UK & Ireland.

As a result, Guests around the world expect flexibilities as all are forced to change, cancel or update upcoming reservations (individual, groups, events). We received many inquiries regarding the flexibility of payment, modification & cancellation terms beyond this 30‐day period. Naturally we have made a commitment to our customers that The Grand Hotel as well as The Cupertino Hotel will do the very best to facilitate cancellations and modifications.

During these unprecedented times, our reservations team will be assisting if you need to cancel or change specific reservations. We are waiving cancellation fees for existing and new bookings at our Hotels for stays between March14, 2020 and April 30, 2020. For bookings beyond April 30, 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary. Our Best available Rate allows our guests to change or cancel their reservation up to one day prior to arrival.

For Advance Purchase Rate non-refundable reservations for travel through April 30, 2020:
Special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with The Cupertino Hotel and The Grand Hotel on or before March 8, 2020 for arrivals before April 30, 2020. Changing the date on any reservations may result in different pricing, but there is no fee for making changes. For assistance with any booking, contact the hotel or our reservation team directly.

We appreciate your patience as we sort through many booking changes. We look forward to welcoming you soon at The Cupertino Hotel or The Grand Hotel Sunnyvale, both ranked number 1 on Tripadvisor.

Wishing all the best;

Claudio Bono
Area Hotel General Manager
The Cupertino Hotel & The Grand Hotel
Silicon Valley, California

Read our official cleaning protocols here

Read more information on the Cronavirus on the CDC Official Webiste.